IT Support
Technology Support When You Need It
Getting started with online learning should be simple. Bright Horizon’s IT support helps students and families access the digital tools and resources they need for a smooth learning experience.
From account access and technical questions to basic troubleshooting, our support team is here to help you stay connected to learning.
Everything You Need to Stay Connected
Our online learning environment relies on technology to connect students with their coursework, educational resources, and school community.
Before beginning your learning journey, students and families can receive the information they need to access their accounts, understand the learning environment, and prepare their devices.
Account Access
Receive the necessary login information and guidance for accessing your learning environment.
Device Preparation
Make sure your computer and essential software are ready for online learning.
Learning Platform
Access coursework, learning materials, and other digital resources through the school’s online environment.
Technical Guidance
Get assistance when you experience problems accessing your learning tools or accounts.
IT SUPPORT & RESOURCES
Technology should make learning easier—not become a barrier.
Bright Horizon provides guidance to help students and families get started with the digital learning environment and resolve common technical issues.
Account & Login Support
Having trouble accessing your account? Our support team can help with login-related questions and guide you through the appropriate steps to regain access.
Device Requirements
A reliable computer and suitable internet connection are important for a smooth online learning experience. Students should ensure their device and required software are kept up to date.
Learning Platform Support
If you experience difficulty accessing coursework, digital resources, or other parts of the learning environment, our support team can help identify the issue and guide you toward a solution.
Troubleshooting
For common technical problems, students and families can follow the available support guidance before contacting the IT team.
Technical Assistance
If an issue cannot be resolved through the available resources, contact our IT support team with details about the problem so we can provide appropriate assistance.
CONTACT IT SUPPORT